Refund & Cancellation Policy

Last updated: 18 August 2026

This policy explains how subscriptions, payments, refunds, and cancellations work for Repair Tracker.

1. Free trial

Every new shop receives a free trial period with no payment required. You may use the full Service during the trial. No charges apply unless you choose to subscribe after the trial ends.

2. Subscription payments

• Subscription fee: ₹999 per 30-day period.
• Payments are processed securely through Razorpay (UPI, cards, net banking, and other methods supported by Razorpay).
• Payment activates your shop for the paid period. If you renew before expiry, the new period extends from your current paid-until date.

3. Cancellation

There is no auto-renewal at this time. Your subscription ends when the paid period expires. You do not need to cancel — simply do not make another payment when your period ends.

If auto-renewal is introduced in the future, we will notify you in advance and provide a clear way to cancel before each renewal.

4. Refunds

Subscription fees are generally non-refundable once payment is successful and access has been activated, because the Service is delivered immediately upon payment.

We may consider refunds in exceptional cases, such as:

• Duplicate payment for the same billing period
• Technical error on our side that prevented access despite successful payment
• Payment processed but subscription not activated due to a system fault

Refund requests must be submitted within 7 days of the payment date to support@repairtracker.in with your shop name, payment date, and Razorpay payment ID.

Approved refunds are processed back to the original payment method via Razorpay within 5–10 business days, subject to your bank or payment provider’s processing time.

5. Failed payments

If a payment fails, no charge is made and your subscription is not extended. You may retry payment from the Billing page in the app.

6. Service after expiry

When your trial or paid period ends without renewal:

• You can still view existing jobs and customer data
• You cannot create new jobs or update job statuses until you renew
• Your data is retained for a reasonable period to allow renewal

7. Contact

For billing or refund questions, email support@repairtracker.in.